Archivi tag: empatia
la comunicazione con il paziente, strategia essenziale per la presa in carico :
Third, education must also be tailored for the interdisciplinary nephrology team and address strategies to enhance interteam communication and collaboration. Currently, <5% of nephrology teams in the United States report having the skills to engage in advance care planning, including end-of-life care.10 Advance care planning is a collective responsibility that extends beyond the interdisciplinary team to include receptionists, administrators, and executive staff.
Killian and Coletti argue that physicians should make use of the Health Literacy Universal Precautions Toolkit, published by the Agency for Healthcare Research and Quality (AHRQ), to protect patients’ dignity and autonomy, manage the legal risks of misunderstandings, comply with accrediting bodies’ regulations, and improve patient safety and health care outcomes.
Because poor health literacy is often hard for physicians to detect, the toolkit urges avoiding medspeak and taking other safe-communications steps with all patients. AHRQ offers a set of 21 tools designed for primary care practices to implement the universal-precautions approach. These start with how to form a team, create a plan and raise awareness of the problem among physicians, health professionals and clerical staffers.